This document sets out the legal terms governing access to and use of Fidoria's advisory and documentation services and is presented in English for users in Switzerland.

Terms of Use

Acceptance of Terms

By accessing or using services, resources or documentation made available by Fidoria, you acknowledge that you have read, understood and accepted these Terms of Use as well as any supplemental terms that may apply to specific services. Use of any service constitutes acceptance of the terms in effect at the time of access; Fidoria may modify these terms from time to time and continued use after such changes indicates acceptance of the revised terms.

User Responsibilities

Users are expected to interact with the services in a professional manner consistent with applicable laws and cantonal regulations; the responsibilities listed below describe a non-exhaustive set of obligations that apply to users when they access Fidoria content and deliverables.

Provide accurate and complete information when requested and keep any user account or contact details up to date as required for correspondence and documentation.
Use templates, checklists and guidance in a manner consistent with local legal and regulatory frameworks, seeking qualified advice where specific legal conclusions are required.
Respect intellectual property rights and do not reproduce, distribute or modify materials beyond the scope expressly permitted in these terms and any licence accompanying particular deliverables.
Refrain from using the services for unlawful purposes or to submit content that violates third-party rights or applicable regulations.

Service Access

Fidoria provides access to advisory content, compliance tools and contract documentation in formats indicated on the site; availability may vary according to scheduling, method of delivery and any operational constraints. Access may be modified, suspended or discontinued by Fidoria for maintenance, upgrades or other operational reasons, and users will be notified where reasonably practicable of changes that materially affect access to paid services.

Intellectual Property

All materials, templates, clause libraries and guidance remain the intellectual property of Fidoria or its licensors and are provided under licence for permitted use by the recipient; no transfer of ownership is implied other than the limited rights granted to use documentation for the recipient's professional activities as described in the applicable licence. Any reproduction or redistribution beyond that scope requires prior written permission.

Fees

Fees for particular services are as stated at the time of order or proposal and are payable according to the invoicing terms provided; payment terms, cancellation and refund provisions applicable to purchased services will be specified in the service agreement or order confirmation. Fees quoted do not constitute legal findings and the provision of services is intended to support compliance and documentation needs rather than to substitute for independent legal representation.

Limitation of Liability

To the fullest extent permitted by applicable law, Fidoria's liability for any claims arising out of or relating to these Terms of Use or the provision of services is limited; Fidoria does not accept liability for indirect or consequential losses resulting from use of templates or guidance. Users should exercise professional judgement and, where appropriate, obtain specific legal advice for transactions or disputes that give rise to material risk.

Termination

Fidoria or the user may terminate an engagement in accordance with the terms set out in the applicable service agreement or as permitted by law; upon termination, licence rights granted to the user will cease as specified in the agreement and any outstanding fees or obligations that arose prior to termination will remain payable. Termination does not affect rights or obligations that are intended to survive the end of the engagement.

Governing Law and Changes to Terms

Contact Information

These Terms of Use are governed by the substantive laws of Switzerland and any dispute arising in connection with these terms will be subject to the jurisdiction of the competent courts in Switzerland, unless otherwise agreed in writing. Fidoria may update these terms periodically; material changes will be posted on the site and, where practicable, communicated to users by the contact details on file.

Terms of Return

This Terms of Return document sets out the conditions and procedures that apply to returns and related remedies. The policy applies to transactions conducted with Fidoria in Switzerland and is presented in a concise, compliance-oriented format.

Eligibility

Returns are available to purchasers who present valid proof of purchase and who are the original buyer for the transaction. Eligibility is subject to the specific item condition requirements listed below.

Return Window

Standard returns must be initiated within 14 days from the date of delivery unless a different period is stated at the time of sale. Requests made after that period may not be accepted.

Item Condition Requirements

Items must be returned in substantially the same state as received, reasonable wear excepted.
All original documentation and packaging should be included where available.

Return Process

Contact the company using the contact information below to request authorization.
Follow provided instructions for shipment and labeling. Failure to follow instructions may delay processing.
Retain tracking information until the return is acknowledged.

Refunds

When a return is accepted, refunds are processed to the original payment method. Processing times may vary depending on the payment channel and issuer.

Transactions

Transactions are handled on a case-by-case basis and require prior approval.
If an transaction is agreed, return and reshipment instructions will be provided to complete the transaction.

Non-Returnable Items

Items that are customized, altered, or that by their nature cannot be returned for hygiene or regulatory reasons are typically non-returnable.
Where an item is deemed non-returnable, the buyer will be informed at the time of request.

Shipping & Return Costs

Return shipping costs are generally the responsibility of the buyer unless otherwise agreed in writing. Costs for shipment to and from the return location will be specified at the time of authorization.

Damaged or Defective Items

Report damaged or defective items promptly and provide photographic evidence when requested.
Where an item is confirmed to be damaged or defective, corrective options such as refund or replacement will be discussed.

Proof of Purchase

Receipt: Original sales receipt or a digital order confirmation is acceptable proof of purchase.
Account records: Orders linked to an account may be validated via order history when a receipt is not available.

Restocking Fees

A restocking fee may apply to certain returns where additional handling or inspection is required. Any applicable fee will be disclosed prior to acceptance of the return.

International Returns

International returns may be subject to customs regulations, duties, or taxes; these are the responsibility of the sender unless otherwise stated.
Transit times will vary and may affect eligibility within the return window.

Abuse & Fraud Prevention

The company reserves the right to refuse returns that indicate misuse or fraudulent activity. Records will be reviewed where patterns of abuse are identified.

Changes to Policy

The company may amend this policy from time to time; material changes will be communicated through the company’s primary contact channels.

Contact Information

Email: events@fidoriax.com
Phone: +41 44 227 70 00
Business number: CHE-215.974.491
Address: Zentralstrasse 53, 8003 Zürich, Switzerland